A high level of patient satisfaction has been found to be a useful tool to predict utilization and compliance rate to healthcare services and thus, the success of a healthcare organization. This was a cross-sectional study aimed to determine client satisfaction of in-patient and out-patient services in two healthcare institutions in the Municipality of Jolo, Sulu, utilizing a 27-item questionnaire for out-patient services and a 28-item questionnaire for in-patient services. The in-patient services were reviewed in terms of the admission process, experiences in the ward and the discharge process. A total of 411 out of 609 discharged in-patients (67.49%) in Health Facility A (HF-A) and 143 out of 208 in-patient discharge (68.75%) in Health Facility B (HF-B) were included. HF-A mean scores for each domain were all very satisfactory. HF-B scored an excellent rating in admission and discharge process and a very satisfactory rating in experiences in the ward. The out-patient services were reviewed in terms of the registration, consultation and discharge processes; 115 out of 184 respondents in HF-A (62.5%) and 96 out of 150 OPD clients in HF-B (64%) were surveyed. Both HF-A and HF-B mean scores in registration, consultation and the discharge process were still very satisfactory. Both healthcare institutions scored a very satisfactory rating in meeting the clientele’s expectations for both in-patient and out-patient services.

Keyword: Client satisfaction Survey of in-patient and out-patient services